• CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
• CSR CC&B: CSR or Authorized User of the Customer Care and Billing application.
• MDM Application: The Meter Data Management system.
• Oracle Integration Layer: The components that facilitate the exchange of information between the CC&B and MDM applications.
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